Refund policy

RETURNS & EXCHANGES

ONLINE PURCHASES

Alchemy Equipment products (excluding clearance items) can be returned up to 30 days from date of purchase providing the item is in 'as new' condition - unworn, unwashed, with original tags still attached and accompanied by a tax receipt. Your tax receipt can be found inside the packing slip window.

We will happily exchange or refund online purchases (excluding freight), which meet these criteria. For change of mind purchases and exchanges that meet the above criteria, you will need to pay the return freight. For exchanges, please Contact Us to check that we have the replacement in stock. We will cover the freight charges for sending the exchanged item to you.

Products in their original condition that are returned after 30 days will be eligible for store credit at the current selling price or the promotional price that was offered at the time of purchase.

Products that are purchased from our clearance selection are final sales, and are non refundable, other than for issues such as defects in materials and workmanship.

If we make a mistake and send you the wrong or an incomplete order, or if you receive damaged product, please contact us on +64 (03) 3815566 and we'll work with you to resolve this immediately. We will arrange the return freight of this product to us, at our cost, and ensure a replacement is on its way to you ASAP.

If returning from outside New Zealand, please ensure that you indicate on the outside of the parcel that it contains goods being returned from a web sale.

INTERNATIONAL SHIPMENTS

Customs clearance differs in every country - your country may charge customs duties, sales tax/VAT and other fees. These fees are your responsibility. Please contact your local customs office for more information. If tax/VAT fees are applicable, and you decline to accept your order, you will need to Contact Us us so that we can arrange the return of your order to New Zealand. Shipping fees incurred from declined orders will be deducted from any refund.

IN-STORE PURCHASES

For items purchased in-store Alchemy Equipment does not give refunds for change of mind.

Goods may only be exchanged within 7 days of purchase in 'as new' condition - unworn, unwashed, with original tags still attached and accompanied by a receipt.

If the product is faulty you can choose between a refund, exchange or credit.

RETURN ADDRESS