I’m really happy with the hooded down parka itself. It's lightweight, warm, beautifully made, and has a very flattering shape. It’s comfortable to wear and exactly what I was looking for in terms of quality.
My only advice to future buyers is to be aware of the colour. I ordered Cacoa, expecting the colour shown online to be a chocolate colour, but the coat I received is actually more a khaki green. If you're choosing it based on the website photos, just keep that in mind.
Unfortunately, I was very disappointed with the customer service. When I contacted them about the colour difference, they simply said that "Cacoa" can represent a variety of colours on different screens and that they were satisfied with what they had sent. There was no real acknowledgement of my concern or attempt to resolve it.
Overall, I would give the coat 5 stars, but the customer service 0 out of 10. Great product, but the after-sales support left a lot to be desired.
