Terms & Conditions
Alchemy-equipment.com provides its services to you subject to the following conditions. By using this website and any services provided on it, you accept these terms. Please read them carefully.
INTELLECTUAL PROPERTY RIGHTS:
Alchemy-equipment.com and all content on this site are protected by copyright, trademark and intellectual property laws. All content remains the property of Alchemy Equipment and may not be reproduced without expressed permission.
ACCURACY OF INFORMATION PROVIDED:
While every effort has been made to ensure accuracy of information on this website, prices and product specifications may change. Products are all subject to availability. Colour accuracy on our website should be used as a guide only, and may differ slightly from actual goods, and is dependent on the colour reproduction on your computer screen.
TERMS & CONDITIONS AMENDMENTS:
Alchemy Equipment is committed to protecting your privacy and security. We wont share your personal information or order details with outside parties unless it relates to the fulfillment of your order, or we believe release is appropriate to comply with law, or to protect the rights, property or safety of Alchemy Equipment, our users or others.
SHIPPING FOR OVERSEAS ORDERS:
Expected delivery of international orders is up to 10 working days. However, when orders reach the destination country they may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.
Unless specified otherwise, we ship all international orders with DHL and you can track your order with your tracking number on the DHL website. Your tracking number will be sent to you in your shipping confirmation email.. If your order is taking longer than usual to arrive, please Contact Us or DHL for a delivery update.
Customs clearance differs in every country - your country may charge customs duties, sales tax/VAT and other fees. These fees are your responsibility. Please contact your local customs office for more information. If tax/VAT fees are applicable, and you decline to accept your order, you will need to Contact Us us so that we can arrange the return of your order to New Zealand. Shipping fees incurred from declined orders will be deducted from any refund.
TYPES OF INFORMATION COLLECTED:
We may collect personal information provided from you (including, without limitation, your name, email address, phone number, and postal address) when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion. We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this website. This information is used for statistical purposes and in regards to how we may enhance the customer experience.
Our website uses "cookies”, which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.
HOW WE USE YOUR INFORMATION:We may use your collected information in the following ways:
- To process and fulfill your order, including sending emails to confirm your order status and shipment, along with customary business communications.
- To verify your identity and to assist you if you have forgotten your username or password
- To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you agree to receive such information.
- To help us learn more about your shopping preferences and personalise this website in accordance with your preferences.
- To analyze trends and statistics.
- To improve or update this website and our products / services.
- To protect the security or integrity of our website and our business.
- To respond to your enquiries and communicate with you if necessary.
You always have the choice not to receive marketing and promotional information from Alchemy Equipment. It is our policy to remove any member from our database or mailing list upon the members’ request. Please Contact Us if you wish to opt out of receiving communications from Alchemy Equipment.
WEBSITE AND CREDIT CARD SECURITY:
We take website and credit card security seriously, and always endeavour to provide a secure and safe platform on which to conduct online transactions. We do not store credit or EFTPOS card detils on our website or database. Alchemy-equipment.com uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security. It is important for you to protect against unauthorized access to your password and to your computer. Ensure you logout when you have finished visiting Alchemy-equipment.com, especially if you accessed this site from a shared or public computer.
LINKING TO THIRD-PARTY WEBSITES: